{"id":2377,"date":"2019-09-23T03:18:16","date_gmt":"2019-09-23T06:18:16","guid":{"rendered":"https:\/\/gfarias.com\/web2\/?page_id=2377"},"modified":"2026-05-19T14:40:35","modified_gmt":"2026-05-19T17:40:35","slug":"suporte","status":"publish","type":"page","link":"https:\/\/gfarias.com\/web\/servicos\/suporte\/","title":{"rendered":"Suporte"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e2377-e1 m1u1-0 m1u1-1 m1u1-2 m1u1-3 m1u1-4\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-container max width e2377-e2 m1u1-a\"><div class=\"x-column x-sm x-1-1 e2377-e3 m1u1-b\"><div class=\"x-text x-text-headline e2377-e4 m1u1-c m1u1-d m1u1-e\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Suporte<\/h1>\n<\/div><\/div><\/div><\/div><\/div><span class=\"x-separator-bottom-curve-in\" style=\"bottom: 17px; height: 40px; color: rgb(0, 102, 216);\" aria-hidden=\"true\"><svg class=\"curve-bottom-in\" style=\"fill: currentColor;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 100 50\" preserveAspectRatio=\"none\"><path d=\"M0,50V0h50C22.4,0,0,50,0,50z\"\/><path d=\"M50,0h50v50C100,50,77.6,0,50,0z\"\/><\/svg><\/span><\/div><div class=\"x-section e2377-e5 m1u1-0 m1u1-1 m1u1-3 m1u1-5 m1u1-6\"><div class=\"x-row x-container max width e2377-e6 m1u1-i m1u1-j m1u1-k m1u1-q m1u1-r\"><div class=\"x-row-inner\"><div class=\"x-col e2377-e7 m1u1-x\"><div class=\"x-text x-content e2377-e8 m1u1-12\"><p>Apesar de genericamente ser denominado 'suporte', h\u00e1 dois tipos de suporte que caracterizamos de forma bem distinta:<\/p>\n\n<ul>\n \t<li>O <strong>suporte t\u00e9cnico<\/strong> - servi\u00e7o relacionado com a infraestrutura que suporta o aplicativo web (mostrados abaixo).<\/li>\n \t<li>A <strong>gest\u00e3o operacional<\/strong> - servi\u00e7o relacionado com a administra\u00e7\u00e3o do aplicativo em si.<\/li>\n<\/ul>\n<p>Ambos servi\u00e7os s\u00e3o aplicados aos aplicativos mostrados abaixo, seguidos de maiores detalhes sobre o que define cada tipo de suporte.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e2377-e9 m1u1-0 m1u1-5 m1u1-6 m1u1-7 m1u1-8\"><div class=\"x-row x-container max width e2377-e10 m1u1-i m1u1-j m1u1-q m1u1-s\"><div class=\"x-row-inner\"><div class=\"x-col e2377-e11 m1u1-x m1u1-y m1u1-z m1u1-10\"><a class=\"x-image e2377-e12 m1u1-13 m1u1-14 m1u1-15\" href=\"https:\/\/gfarias.com\/moodle\"><img decoding=\"async\" src=\"https:\/\/gfarias.com\/web\/wp-content\/uploads\/2019\/09\/moodle_loginho.png\" width=\"240\" height=\"72\" alt=\"Image\" loading=\"lazy\"><\/a><\/div><div class=\"x-col e2377-e13 m1u1-x m1u1-y m1u1-z m1u1-10\"><a class=\"x-image e2377-e14 m1u1-13 m1u1-15 m1u1-16\" href=\"https:\/\/gfarias.com\/bbb\"><img decoding=\"async\" src=\"https:\/\/gfarias.com\/web\/wp-content\/uploads\/2020\/04\/bbb_vazado.png\" width=\"374\" height=\"91\" alt=\"Image\" loading=\"lazy\"><\/a><\/div><div class=\"x-col e2377-e15 m1u1-x m1u1-y m1u1-z m1u1-10\"><a class=\"x-image e2377-e16 m1u1-13 m1u1-15 m1u1-17\" href=\"https:\/\/gfarias.com\/ojs\"><img decoding=\"async\" src=\"https:\/\/gfarias.com\/web\/wp-content\/uploads\/2021\/01\/ojs2_logo.png\" width=\"300\" height=\"181\" alt=\"Image\" loading=\"lazy\"><\/a><\/div><div class=\"x-col e2377-e17 m1u1-x m1u1-y m1u1-z m1u1-10\"><a class=\"x-image e2377-e18 m1u1-13 m1u1-15 m1u1-16\" href=\"https:\/\/gfarias.com\/wordpress\"><img decoding=\"async\" src=\"https:\/\/gfarias.com\/web\/wp-content\/uploads\/2020\/06\/wordpress-logo.png\" width=\"343\" height=\"94\" alt=\"Image\" loading=\"lazy\"><\/a><\/div><\/div><\/div><\/div><div class=\"x-section e2377-e19 m1u1-0 m1u1-3 m1u1-4 m1u1-5 m1u1-7\"><div class=\"x-row x-container max width e2377-e20 m1u1-j m1u1-l m1u1-m m1u1-q m1u1-t\"><div class=\"x-row-inner\"><div class=\"x-col e2377-e21 m1u1-x\"><span class=\"x-image x-hide-sm x-hide-xs e2377-e22 m1u1-13 m1u1-18\"><img decoding=\"async\" src=\"https:\/\/gfarias.com\/web\/wp-content\/uploads\/2020\/05\/consult9.png\" width=\"600\" height=\"600\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e2377-e23 m1u1-x m1u1-y m1u1-z\"><div class=\"x-text x-text-headline e2377-e24 m1u1-c m1u1-f m1u1-g\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Suporte T&eacute;cnico<\/h1>\n<\/div><\/div><\/div><hr class=\"x-line e2377-e25 m1u1-19\"\/><div class=\"x-text x-text-headline e2377-e26 m1u1-c m1u1-e m1u1-g m1u1-h\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\"><p><span style=\"font-weight: 400;\">O suporte t\u00e9cnico \u00e9 um servi\u00e7o focado na infraestrutura utilizada pelo cliente para hospedagem de um dos aplicativos mostrados acima, de modo que seja providenciada para que esteja sempre funcional, est\u00e1vel e apresente desempenho adequado ao seu uso. Desta forma, o servi\u00e7o de suporte t\u00e9cnico envolve:<\/span><\/p>\n\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Instala\u00e7\u00e3o e configura\u00e7\u00e3o de softwares b\u00e1sicos para a infraestrutura de hospedagem do aplicativo web.<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><strong>Instala\u00e7\u00e3o e configura\u00e7\u00e3o do aplicativo<span style=\"color: #000000;\">, bem como sua atualiza\u00e7\u00e3o sempre que solicitada pelo cliente<\/span>.<\/strong><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Implanta\u00e7\u00e3o de sistemas e protocolos de seguran\u00e7a e de backup de dados.<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ajustes para otimiza\u00e7\u00e3o de sistemas e infraestrutura para maximiza\u00e7\u00e3o da estabilidade e desempenho do aplicativo.<\/span><\/li>\n \t<li>Auditoria, investiga\u00e7\u00e3o, diagn\u00f3stico\u00a0 e resolu\u00e7\u00e3o de problemas t\u00e9cnicos detectados que comprometam o uso pleno do aplicativo.<\/li>\n<\/ul><\/h1>\n<\/div><\/div><\/div><a class=\"x-anchor x-anchor-button e2377-e27 m1u1-1a m1u1-9\" tabindex=\"0\" href=\"https:\/\/gfarias.com\/web\/contato\/comercial\/\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Contratar agora<\/span><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"x-row x-container max width e2377-e28 m1u1-j m1u1-l m1u1-m m1u1-q m1u1-u\"><div class=\"x-row-inner\"><div class=\"x-col e2377-e29 m1u1-x m1u1-y m1u1-11\"><div class=\"x-text x-text-headline e2377-e30 m1u1-c m1u1-f m1u1-g\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Gest\u00e3o operacional<\/h1>\n<\/div><\/div><\/div><hr class=\"x-line e2377-e31 m1u1-19\"\/><div class=\"x-text x-text-headline e2377-e32 m1u1-c m1u1-e m1u1-g m1u1-h\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\"><p>A gest\u00e3o operacional \u00e9 focado na administra\u00e7\u00e3o do aplicativo. Por isso, o escopo da gest\u00e3o operacional \u00e9 delimitado por qualquer procedimento que possa ser realizado apenas com as credenciais de administrador, como por exemplo:<\/p>\n\n<ul>\n \t<li>Co-administra\u00e7\u00e3o do aplicativo, junto com o cliente.<\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Configura\u00e7\u00e3o de fun\u00e7\u00f5es nativas do aplicativo.\u00a0<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cria\u00e7\u00e3o e configura\u00e7\u00e3o de salas, revistas, p\u00e1ginas, cadastros e inscri\u00e7\u00e3o de usu\u00e1rios.<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Instala\u00e7\u00e3o\/atualiza\u00e7\u00e3o de plugins dos aplicativos dispon\u00edveis ou referenciados em seus respectivos sites de origem.<\/span><strong><\/strong><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Esclarecimento de d\u00favidas, assist\u00eancia e execu\u00e7\u00e3o de procedimentos operacionais.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A gest\u00e3o operacional\u00a0 \u00e9 inclusa em nosso servi\u00e7o de hospedagem, com quantidade de horas de acordo com o pacote contratado. <\/span><span style=\"font-weight: 400;\">Pode tamb\u00e9m ser contratada para atendimento de demanda do cliente hospedado na sua pr\u00f3pria infraestrutura.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><\/p><\/h1>\n<\/div><\/div><\/div><a class=\"x-anchor x-anchor-button e2377-e33 m1u1-1a m1u1-9\" tabindex=\"0\" href=\"https:\/\/gfarias.com\/web\/contato\/comercial\/\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Contratar agora<\/span><\/div><\/div><\/a><\/div><div class=\"x-col e2377-e34 m1u1-x\"><span class=\"x-image x-hide-sm x-hide-xs e2377-e35 m1u1-13 m1u1-18\"><img decoding=\"async\" src=\"https:\/\/gfarias.com\/web\/wp-content\/uploads\/2020\/05\/consult10.png\" width=\"600\" height=\"600\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><\/div><\/div><div class=\"x-row x-container max width e2377-e36 m1u1-j m1u1-k m1u1-l m1u1-n m1u1-o m1u1-q m1u1-v\"><div class=\"x-row-inner\"><div class=\"x-col e2377-e37 m1u1-x\"><div class=\"x-text x-content e2377-e38 m1u1-12\"><p style=\"text-align: center;\">A gest\u00e3o operacional tamb\u00e9m \u00e9 inclusa no servi\u00e7o de licenciamento do Cisco Webex.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/gfarias.com\/webex\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/gfarias.com\/web\/wp-content\/uploads\/2020\/06\/Loco_CiscoWebex.png\" alt=\"\" width=\"236\" height=\"69\" class=\"aligncenter wp-image-3548\" srcset=\"https:\/\/gfarias.com\/web\/wp-content\/uploads\/2020\/06\/Loco_CiscoWebex.png 556w, https:\/\/gfarias.com\/web\/wp-content\/uploads\/2020\/06\/Loco_CiscoWebex-300x88.png 300w, https:\/\/gfarias.com\/web\/wp-content\/uploads\/2020\/06\/Loco_CiscoWebex-500x147.png 500w, https:\/\/gfarias.com\/web\/wp-content\/uploads\/2020\/06\/Loco_CiscoWebex-100x29.png 100w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/a><\/p><\/div><div class=\"x-text x-content e2377-e39 m1u1-12\"><p style=\"text-align: center;\">Entre em contato conosco para obter maiores detalhes sobre como nosso suporte pode ser contratado de forma cont\u00ednua ou pontual, para atendimento ao aplicativo web \u00a0hospedado conosco ou na infraestrutura do cliente.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e2377-e40 m1u1-0 m1u1-4 m1u1-5 m1u1-7 m1u1-8\"><div class=\"x-row x-container max width e2377-e41 m1u1-j m1u1-k m1u1-l m1u1-n m1u1-p m1u1-q m1u1-w\"><div class=\"x-row-inner\"><div class=\"x-col e2377-e42 m1u1-x\"><div class=\"cs-content x-global-block x-global-block-2942 e2377-e43\"><div class=\"x-section e2942-e2 m29q-0\" id=\"newsletter\"><div class=\"x-row x-container max width e2942-e3 m29q-1 m29q-2 m29q-3 m29q-4 m29q-8 m29q-9\"><div class=\"x-row-inner\"><div class=\"x-col e2942-e4 m29q-c m29q-d m29q-e\"><div class=\"x-text x-content e2942-e5 m29q-i\"><p style=\"text-align: center;\"><span style=\"color: #808080;\">Receba <strong><span style=\"color: #333333;\">um email bimestral<\/span><\/strong> com colet\u00e2nea de novidades e nossas publica\u00e7\u00f5es com conhecimento sobre ideias, metodologias e tecnologia voltadas para Educa\u00e7\u00e3o.<br \/>\n<\/span><\/p><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e2942-e6 m29q-1 m29q-2 m29q-5 m29q-6 m29q-8 m29q-a\"><div class=\"x-row-inner\"><div class=\"x-col x-hide-sm x-hide-xs e2942-e7 m29q-c m29q-e m29q-f\"><hr class=\"x-line e2942-e8 m29q-j\"\/><\/div><div class=\"x-col e2942-e9 m29q-c m29q-g\"><div class=\"x-widget-area e2942-e10 m29q-k\"><div id=\"newsletterwidgetminimal-2\" class=\"widget widget_newsletterwidgetminimal\"><h4 class=\"h-widget\">Assine nossa newsletter<\/h4><div class=\"tnp tnp-widget-minimal\"><form class=\"tnp-form\" action=\"https:\/\/gfarias.com\/web\/wp-admin\/admin-ajax.php?action=tnp&na=s\" method=\"post\"><input type=\"hidden\" name=\"nr\" value=\"widget-minimal\"\/><input class=\"tnp-email\" type=\"email\" required name=\"ne\" value=\"\" placeholder=\"Email\" aria-label=\"Email\"><input class=\"tnp-submit\" type=\"submit\" value=\"Assinar\"><\/form><\/div><\/div><\/div><div class=\"x-text x-content e2942-e11 m29q-i\"><p style=\"text-align: center;\"><span style=\"color: #808080;\">Tratamos seu email de acordo com a <a href=\"https:\/\/pt.wikipedia.org\/wiki\/Lei_Geral_de_Prote%C3%A7%C3%A3o_de_Dados_Pessoais\" target=\"_blank\" rel=\"noopener\">LGPD<\/a>.<br \/>\nVide nossa <a href=\"https:\/\/www.gfarias.com\/privacidade\" rel=\"noopener\">pol\u00edtica de privacidade<\/a>.<\/span><\/p><\/div><\/div><div class=\"x-col x-hide-sm x-hide-xs e2942-e12 m29q-c m29q-e m29q-h\"><hr class=\"x-line e2942-e13 m29q-j\"\/><\/div><\/div><\/div><div class=\"x-row x-container max width e2942-e14 m29q-1 m29q-4 m29q-5 m29q-7 m29q-8 m29q-b\"><div class=\"x-row-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Suporte Apesar de genericamente ser denominado &#8216;suporte&#8217;, h\u00e1 dois tipos de suporte que caracterizamos de forma bem distinta: O suporte t\u00e9cnico &#8211; servi\u00e7o relacionado com a infraestrutura que suporta o aplicativo web (mostrados abaixo). A gest\u00e3o operacional &#8211; servi\u00e7o relacionado com a administra\u00e7\u00e3o do aplicativo em si. Ambos servi\u00e7os s\u00e3o &#8230;<\/p>\n","protected":false},"author":3,"featured_media":536,"parent":845,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"rs_blank_template":"","rs_page_bg_color":"#ffffff","slide_template_v7":"","_joinchat":[],"footnotes":""},"class_list":["post-2377","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Suporte - GFarias Educa\u00e7\u00e3o<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gfarias.com\/web\/servicos\/suporte\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suporte - GFarias Educa\u00e7\u00e3o\" \/>\n<meta property=\"og:description\" content=\"Suporte Apesar de genericamente ser denominado &#039;suporte&#039;, h\u00e1 dois tipos de suporte que caracterizamos de forma bem distinta: O suporte t\u00e9cnico - servi\u00e7o relacionado com a infraestrutura que suporta o aplicativo web (mostrados abaixo). A gest\u00e3o operacional - servi\u00e7o relacionado com a administra\u00e7\u00e3o do aplicativo em si. 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